Transforming Conflict into Collaboration

We are specialists in providing effective interventions and training workshops that give individuals and organisations the insights and tools they need to manage conflict and work collaboratively.

SERVICES

Tailored solutions for
every stage of conflict

Training & Facilitation

We are content & creative facilitation experts. Our core in-house training programs focus on helping participants grow from being unconscious communicators to collaboration champions. Our Leveled Program, and our 2-day Mediation and bespoke offerings, foster conflict confidence and competency.

Profiling Tools & Assessments

We use research-backed psychometric tools to increase self-awareness, explore team dynamics and solve organisational challenges. We are certified TTI Success insights® (DISC, Workplace Motivators & Emotional Quotient) and Conflict Dynamics Profile® practitioners, and Conflict Management Styles experts.

1:1 Coaching

Our coaching service is specifically designed to empower individuals to develop the skills needed to manage conflicts independently and successfully. We use the CINERY Conflict Coaching® model, a proven effective and collaborative approach to resolving conflicts.

Mediation

Our highly skilled, independent, and Nationally Accredited (NMAS) mediators provide a confidential and structured process to enable a constructive discussion and resolution of issues. We empower people to reach mutually agreeable solutions and focus on interest-based and sustainable negotiations.

Facilitated Discussion

Our facilitators work with teams experiencing conflict to engage in a constructive and supported dialogue on issues that need resolution. Less formal than mediation, these discussions often work toward an understanding of the past and preferred ways of communicating and working in the future.

ABOUT

All about
The Collaboration Group

Welcome to The Collaboration Group, where we redefine conflict as a catalyst for positive change and a pathway to organisational excellence.

Led by our founder, Bonnie Miller, we champion a paradigm shift in how we perceive and approach conflict. Recognising conflict as an inevitable part of personal and professional landscapes, we advocate for its constructive management in our everyday working lives.

With our renowned expertise in conflict resolution, training, facilitation and mediation, we stand at the forefront of incorporating theory into practical solutions using insightful methodologies.

Our mission is to empower individuals and organisations to navigate the complexities of conflict with confidence and finesse. We lay the groundwork for organisational innovation and personal growth.

Let us guide you in creating a resilient framework for transforming conflict into collaboration.

APPROACH

Our goal is to minimise the cost of conflict and maximise its benefits

Conflict can be costly in terms of time, money and well-being. Lost productivity due to unproductive conflict can be a significant burden.

At The Collaboration Group, our services help you and your organisation manage conflict in a constructive and productive way. By investing in us, you will learn how to turn conflict into opportunities for connection and innovation.

TESTIMONIALS

What our clients are saying

Clearly have extensive experience & knowledge. Always engaging and interactive, even though we were online and in another country!

Global Coaching Program

Afterpay

Fantastic, insightful & very thought provoking. Increased my self-awareness, really enjoyed the program

"Working Collaboratively" Workshop

Cabrini Healthcare

The training was exceptional...supportive and encouraging. Best professional development I've ever attended.

NMAS Mediation Training

Magistrates' Court of Victoria

FAQ

You're probably
wondering...

When is mediation suitable?

Mediation can be suitable when: There has been a breakdown in a workplace relationship between team members Independence and confidentiality are required to build trust and safety to discuss sensitive topics The conflict has spilled over and is impacting a whole team There has been a complaint raised by one or more team members against another It is required as a step in a grievance process or a formal investigation An internal resolution has been attempted but without success
Are the conflict management and training services provided by The Collaboration Group available online or in person

A: The Collaboration Group provides conflict management and training services both online and in person, catering to the diverse needs of our clients. Our in-person services offer a more immersive and interactive experience, allowing for personalised attention and hands-on learning. On the other hand, our online services provide convenience and flexibility, enabling clients to access our expertise from anywhere in the world. Whether you prefer face-to-face interaction or virtual collaboration, The Collaboration Group is committed to delivering high-quality services tailored to your individual requirements, the good news is we're experts in both!
What are the benefits of Conflict Management Training?

Conflict Management Training offered by The Collaboration Group provides numerous benefits for individuals and organisations: It teaches participants effective communication skills, including active listening and assertive communication - essential for resolving conflicts peacefully and constructively. Equips individuals with the ability to identify and manage emotions during conflicts, leading to more rational decision-making and problem-solving. Builds stronger teams by fostering understanding, respect, and empathy among team members, ultimately improving collaboration and productivity. Reduced stress and improved overall workplace satisfaction, as conflicts are effectively addressed and resolved in a timely manner. The Collaboration Group's Conflict Management Training is designed to empower individuals and teams with the skills and techniques necessary to navigate conflicts and challenges in a positive and constructive manner, ultimately fostering a more harmonious and productive work environment.